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We welcome your feedback about your experience with us. It helps us to know what we're doing well and what changes we need to make.

Tell us what you think about our services, or request a review of a decision, by completing our Feedback form.

For more information on how we handle feedback and requests for review, read our Feedback and complaints management policy (DOCX 164KB)(PDF 347.8KB).

Have a question about pay, entitlements or need help with a workplace issue?

Find out how to get the answer you need quickly by lodging an online enquiry through My account or using one of our other Contact channels.

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Commonwealth Ombudsman

If you're not satisfied with the way we have handled your feedback or complaint, you can contact the Commonwealth Ombudsman external-icon.png. The Commonwealth Ombudsman can investigate complaints about Australian Government departments and agencies, including us.


For information about protecting your privacy while using our website, please see our website privacy statement. You can also view our Privacy Policy on our policies page.